Privacy Policy

Last updated: January 2025

1. Introduction

Etlas Fitness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fitness center management platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, and business details when you register.
  • Member Data: Information about your fitness center members that you input into the system.
  • Payment Information: Transaction records and payment details processed through the platform.
  • Communications: Messages sent through WhatsApp integration or our support channels.

2.2 Information Collected Automatically

  • Usage Data: How you interact with our platform, features used, and time spent.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: IP addresses, access times, and pages viewed.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our fitness center management services
  • Process transactions and send related notifications
  • Send administrative information and service updates
  • Respond to your inquiries and provide customer support
  • Improve our platform and develop new features
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our platform (e.g., AWS for hosting, Twilio for WhatsApp integration).
  • Legal Requirements: When required by law or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including:

  • End-to-end encryption for data in transit
  • Encryption at rest for stored data
  • Phone numbers and email addresses are stored encrypted and hashed — even we cannot see them in plain text
  • Role-based access controls
  • Regular security audits and monitoring
  • Secure AWS infrastructure

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt-out of marketing communications

8. Third-Party Services

Our platform integrates with third-party services including:

  • WhatsApp (via Twilio): For messaging functionality
  • AWS: For cloud infrastructure and data storage

These services have their own privacy policies governing their use of your data.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: santosh@etlasapp.com